Shipping policy

Thank you for shopping with Zyvera. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how your order is processed, shipped, and delivered after your purchase has been successfully completed.

Once your payment has been confirmed, our fulfillment team carefully prepares your items for shipment. Orders are typically processed and dispatched within 1–3 business days, excluding weekends and public holidays. After your parcel has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your shipment online. Please allow some time for tracking information to update after the package leaves our warehouse.

Delivery times depend on the shipping method selected and the destination country. Standard shipping generally takes 7–15 business days, while express shipping options may provide faster delivery. These delivery estimates are not guaranteed and may be affected by customs procedures, courier delays, weather conditions, or other circumstances beyond our control.

All shipping costs are clearly displayed during the checkout process before payment is finalized. Occasionally, Zyvera may offer free shipping or promotional shipping discounts, which will be clearly announced on our website during special campaigns or limited-time offers.

For international orders, import duties, taxes, or customs-related charges may apply once the shipment reaches the destination country. These additional fees are determined by local authorities and are not included in our product prices or shipping fees. Customers are responsible for paying any applicable customs charges. As customs policies vary between countries, Zyvera cannot estimate or reimburse these fees.

Please ensure that all shipping details entered at checkout are accurate and complete. We are not responsible for delivery delays or failed shipments caused by incorrect or incomplete address information. If a package is returned to us due to an address error, the customer may be required to pay the reshipping cost.

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at accounts@zyvera.dk. Our support team will work with the shipping carrier to investigate the issue and provide updates or an appropriate resolution as quickly as possible.

Customer satisfaction is very important to us. If you have any questions regarding your shipment or delivery process, please feel free to contact us at accounts@zyvera.dk, and the Zyvera support team will be happy to assist you.